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Common concerns

Short answers to questions we hear often.

Will I lose my files?
Before install we back up or transfer important data when agreed. We always confirm before touching disks.
Can I actually use Linux?
Most tasks feel the same: browser, email, files. We guide onboarding and support continues afterwards.
What about Word and Excel?
LibreOffice opens and saves common document formats. Complex templates may need a quick check — we are honest about fit.
Is it safe?
Linux updates in a controlled way and the threat profile differs from Windows. Basics still matter: backups and strong passwords.
Will my camera / printer work?
Most USB peripherals work immediately. Exceptions we catch before the order or on intake.
What if something goes wrong?
Included email support and the community help. Sparkki Care adds ongoing support when you want it later.

After delivery

You are not left alone with the machine

The biggest worry is often not Linux itself. It is the idea of getting stuck later without help. Sparkki is structured to avoid that.

  • We explain the handoff in plain language instead of assuming prior knowledge.
  • Included support covers the first steps after delivery.
  • If a device or workflow is a bad fit, we say so directly before work starts.
  • Sparkki Care remains available if you want a longer support path.